If you have a complaint about the services we provide, the following options for resolution are available.
1 First Option
Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact me and explain your concerns in order for me to provide a speedy resolution.
2 Second Option
If you are not satisfied with my response then please contact my Licensee (SPC Finance Pty Ltd) as follows:
Contact name of our complaints officer: Janine Prescott
Contact phone number: 07 5443 1644
3 Third Option
If you feel after following both the previous options your complaint has not been satisfied, you may contact our following ASIC approved complaints body being:
Name of EDR scheme: Australian Financial Complaints Authority (AFCA)
Member Number: 43962
Phone number: 1800 931 678
Address: GPO Box 3 Melbourne VIC 3001
Web Address: www.afca.org.au